“We engaged Customer Fanatix to survey our employees, help build up a new competitive benefit package and find talent for our team. In short order, our team is more engaged, and Customer Fanatix helped us on board some very strong performers. Not only do they have an amazing understanding of human nature, employee culture and customer happiness, they bring enthusiasm and tenacity. We expect substantial growth on both the top and bottom line.”

Steve Paul
– CEO & President, SPCS Inc.
“Heather has been an invaluable team member for the launch of a new venture I embarked on over a year ago. She provided fantastic leadership, insight and overall direction for the project. Heather brings to the table professionalism, deep knowledge of facilitating and enhancing the customer experience, and unwavering commitment. I highly recommend Heather Younger.”

Joni Johnson-Powe
– CEO, Taxnologi Solutions & iAccountOn
“Customer Fanatix has been instrumental in identifying and reinforcing our teams’ overall engagement. We have been able to build a goal setting framework for each department aligning us under one goal of serving our customers at the highest levels. Partnering with Customer Fanatix has helped Prestige realize the growth and retention opportunities for employees and customers alike.”

Denise Testori
– President, Prestige Cleaners

pam harrison
“I had the distinct pleasure of hearing Heather speak at a conference recently. She had they unenviable slot of last speaking in a 2+ day session. Yet Heather’s personality, mannerisms and content kept everyone fully engaged. Questions from audience members clearly showed that Heather had hit on an important topic that was relevant to those in attendance. As a conference attendee, I think these are the most important characteristics for a presenter to have – engaging, content relevant, forward looking, etc. I would highly recommend Heather to my clients as well as to other conference producers. Thank you Heather!”

Pam Harrison
– Executive Vice President-US Operations, Research Strategy Group International
[Conference Attendee, SWMRA]


“I was searching for the perfect speaker for a panel on customer success as a culture and not a department. Heather was the perfect match! It was obvious right from the beginning that she had prepared for the session and that she was an expert on the topic. Her passion and desire to engage the audience made that session a great success. As an event organizer, I highly recommend Heather for any conference or event where rave reviews are expected.”

Rhianna S. Collier

-Vice President & Managing Director, Software and Service Division, SIIA [Conference Organizer, Deciphering Customer Success]




“We were under the gun to find a speaker for our conference who could send our attendees home with an exciting and profound message of innovation and action. Heather Younger of Customer Fanatix was that speaker. She was able to cater to our conference topic while also delivering innovative ways to gauge the voice of the Customer and Employee. I look forward to hosting her as a speaker at our future conferences.”

Lisa Hazen

-President, Nuance Coding and [Conference Organizer, Southwest Marketing Research Association]


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