6 Ways Leaders Can Act More Human

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  Working with organizational leaders, front line managers and employees, I often see a huge disconnect between what employees expect from their leaders and what leaders do. A significant part of this disconnect is the fact that many leaders need … Read More

5 Simple Habits of Caring Managers

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    Caring managers love the teams they lead, and they are not afraid to admit it!  I would like to counter many of the articles and blogs that talk about the landmines that might await managers who get too connected to their … Read More

4 Things Your Employees Aren’t Telling You But You Need to Know

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After being blessed with being a managing leader for so many years, I have found that employees, many times, would rather tell their friends and family outside of work and even other managers in ancillary departments about their work environment … Read More

Customer Experience: It’s a Team Sport!

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      So, you are looking at improving your customer’s experience? You hired a very capable individual to lead the way. Everyone is excited about the possibility of raising the bar on customer experience efforts. Then, your new leader … Read More

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