Looking for an inspiring speaker?

Connect with Heather to see if she is a good fit for your audience.

Looking for an
inspiring speaker?

Connect with Heather to see if she is a good fit for your audience.

"Working with Heather was an outstanding experience. She gave the audience a very clear, concise, and easy to understand lecture about employee´s loyalty. She has a dynamic approach that easily engages the audience. Her energy and great ideas are inspirational!"
Ana de Magalhães
Editor in chief of Harvard Business Review Brasil
"Heather is an extremely capable person; attending her talk at HBRWeek in São Paulo was absolutely inspiring. Hope I can meet you again soon! All the best in the world to you, Heather! You've earned it!"
Ana Elisa Igel
English-Portuguese-English Translator
"I have had the privilege to facilitate Heather’s conference at HBR Week here in Brazil last April, and must say I am not only impressed by her deep expertise on employee loyalty, but especially by her great charisma and personality. For more than once during her presentation, I had to remind myself we were on stage in front of 500 executives - Heather delivers her insights in such a magnetic, involving and personal way that it really felt like she actually knew all those people in the room, and was having a friendly one-on-one conversation with them.

And as the true employee advocate rockstar she is, she dedicated a lot of her time to listen to what people had to say, answered to all the questions she had and interacted as much as she could with the audience.

Heather is a great reference and source of inspiration for everyone who is involved in creating excellent employee conditions and experiences. She is helping to reshape the world of work by putting people where they always should have been in the corporate world: in the center of everything.”
Gustavo Tavares
Country Manager Brazil at Top Employers Institute - For a Better World of Work
"Heather is a dynamic and engaging speaker with an interesting and inspiring story. We had her speak at our annual meeting for NIRI-RM on “Lead Yourself First,” and we were duly impressed! Heather shared the principals she lives by every day that enables us to be better leaders. I would definitely recommend Heather for future speaking engagements!”
Rebecca Palumbo
Vice President of Corporate Affairs and Administration,
Hallador Energy Company
"Heather was referred to me from an industry contact who I trust. The Colorado Bankers Association was looking for a keynote speaker at our Annual Women’s Leadership conference. She did not disappoint. Heather energized and inspired our attendees to think differently about their roles as leaders inside and outside of their organizations. Heather really connected with the audience, I recommend her for any event. We will have her back at a future conference!”
Jenifer Waller
COO at Colorado Bankers Association
"We were under the gun to find a speaker for our conference who could send our attendees home with an exciting and profound message of innovation and action. Heather Younger of Customer Fanatix was that speaker. She was able to cater to our conference topic while also delivering innovative ways to gauge the voice of the Customer and Employee. I look forward to hosting her as a speaker at our future conferences."
speaking
Lisa Hazen
Conference Organizer
As a Police Chief inheriting a Department that wanted to take the organization to the next level of professional development and community service delivery, Heather understood it was a matter of building up morale through a clearly-defined vision of professional expectations, coupled with leading by example and empathy for the personnel. "Leading with Heart". I am so confident Heather can effect the same positive self-reflection among your employees if you give her a try!
Raymund Aguirre
Chief of Police, California State University, Fullerton
"Heather is a very engaging, relatable, and compelling speaker. Her presentation provided me with great examples and ideas to apply in my organization. I left the room prepared and ready to start applying what I learned!"
Alison Jeske
HR Manager & Conference Organizer
"On March 15th, CoreNet Global’s Colorado chapter hosted their 4th annual Innovation Forum. Speakers and participants ranged from planning, architecture and design, engineering, furniture, sustainability and transportation, construction, facilities management, global portfolio, operations, workforce/ talent engagement and economic development sectors. As the chair of the event, I felt Heather’s distinct point of view added value to our specific audience. As remote work only increases, it is critical for organizations to invest in their leadership to successfully engage these workers. Heather was able to tailor a meaningful message to our audience and unique delivery format of only 5 minutes- a tall order which she was able to deliver with command.”
Jenny West
Transformation Leader, Knoll, Inc.
Employee engagement

Kind words from TINYcon 2018 attendees

You have great energy and such an infectious passion for engagement. Thank you for sharing your story with us.

Excellent speaker. Her 7 Laws is so great and makes me interested in reading her book!

It was great to hear and engage w/ Heather’s experience and perspective on employee engagement

Loved her communication style and her slides were great. Terrific method for retaining employees.

Did an excellent job keeping focus, engaged, especially in the morning.

Managers play a major factor in whether a employee stays. I appreciated Heather’s preparation and enthusiasm.

Heather was very engaging and her 7 Laws make a solid argument for why it’s most important to appreciate associates through giving them time and gratitude, recognition for their contributions to the team.

Took away some great questions can use in our stay interviews! Like the 7 laws, all definitely intuitive but clearly important to layout.

"I worked with Heather on a leadership workshop in Denver and she is an impressive speaker. She tailored her content and really connected with the participants making a positive impact. In relation to collaboration, experience and energy, she is tops! I look forward to working with her in the future and having her help our organization move forward."
Dennis Hu
Director, Environmental Health & Safety & System Safety Engineering, Ball Aerospace
"Heather injected high energy and inspiration into TINYcon. She's polished, professional, and engaging with the audience taking photos of her slides and writing down copious notes. She's truly one of the leading lights in the field of employee loyalty, and our audience of HR professionals rated her talk extremely highly. I'm looking forward to hearing her speak again."
David Niu
Founder and CEO of TINYhr, Creator of TINYpulse
motivational speaker

Speaking Topics

This is an interactive speech that mirrors the 7 Laws found in Heather’s bestselling book, The 7 Intuitive Laws of Employee Loyalty. This is meant for supervisors or above, and/or human resources professionals who serve as the coaches to many in management positions.

Attendees can expect to be energized by Heather’s talk about what it takes to create truly loyal and engaged employees.

This talk is for supervisors and above and is full of stories where leaders exhibited great emotional intelligence with their people — and when they did not.

The results are staggering! Attendees will learn about understanding the role of empathy, self awareness and the role that their verbal and non-verbal communications play in curating a masterful employee experience, or NOT.

Attendees will laugh and cringe through what Heather presents as a compelling case for all leaders to take their emotional intelligence seriously.

Most successful people in history had to overcome many barriers to success. From Abraham Lincoln to Walt Disney to Oprah Winfrey. What is the secret ingredient that all of them have? Resilience. Whether they received a ‘No’ 500 times, they experienced extreme levels of abuse, or they were penniless, they still decided to move forward and become their best selves. In this talk, Heather will share her personal story of adversity and lay out the five steps she takes everyday to overcome her past and unleash her true greatness. You will learn how to do the same in your life.

This presentation concerns employees and the role they play in creating organizational success. This presentation is best for attendees with supervisory responsibility.

In this candid and insightful presentation, we will walk attendees through the journey of a prospective employee and be intrigued by the stories of their journey after they are hired.

Attendees will learn ways that they can improve their employee’s experience within their organizations, and have a renewed commitment to their role as leader.

Ever wondered why communication always seems to be the problem in your workplace — and virtually any other workplace?

In this funny and interactive talk, Heather will reveal the key reasons why organizations often run into communication fumbles and why no one seems to be on the same page.

Heather will expect participation in this session and will demonstrate how different communication styles, when paired together, deliver different results and conclusions. Heather will have the audience interacting and will create tons of “aha” moments as it relates to the power each of us has to curate meaningful communications in our workplaces.

Heather R. Younger

Get in touch with Heather.

(720) 295-1194

heather@customerfanatix.com