News Coverage & Publications
“In order to ensure managers are held accountable for creating a positive experience for their employees, organizations should do more than the occasional 360 review for just a few senior leaders,” said Heather R. Younger, J.D, founder and CEO of Customer Fanatix, a talent retention organization. Read More
3. Make Sure Your Employees Love You
Organizational leaders often miss the fact that their employees are their biggest brand advocates. If they treat their employees with respect, leave them feeling valued and appreciated for the work they were hired to do and empower them to innovate, they will strengthen their brand more than they imagined. Focus on your internal customers, they will take care of the rest. – Heather R. Younger, J.D.,Customer Fanatix, LLC
Employee recognition is a matter of priority. One company might wonder how it’s possible to make time to recognize employees while others might find it inconceivable not to find the time. Read More
Often, leaders are touted for their ability to think long-term and strategically. While these are, indeed, great abilities to possess, I have found that there is a lot to be said for living in the present. It is equally as important for us to be the best we are today, using our past to inform how we act now and in the future. Read More
This book does an outstanding job of focusing on the importance of employee loyalty and engagement to a company’s bottom line. While some employers may forget that their employees are their most important asset and choose to neglect them, Younger gives specific reasons and statistics showing why those who focus on employee retention are more successful than their competitors. – John Feldmann, Insperity
5. Don’t Hide From Concerns
What often happens when key leaders leave the company is that the remaining executive team sweeps it under the rug as if there is no reason for concern. When leaders leave, teams get nervous. The most important thing the leaders can do is to get out in front of employee concerns and communicate with all employee groups via town halls, roadshows, coffee talks and videos. Do not hide from it. – Heather R. Younger, J.D., Customer Fanatix, LLC
6. Learn From Colleagues First
When stepping into a new leadership role, the most important thing to do is to find out what has worked and what has not worked. I don’t like to go in right away as the expert, because often those who are there already are closer to the business and its challenges. I think it’s important to let people know you want to learn from them first before you make assumptions or try to solve anything. – Heather R. Younger, J.D., Customer Fanatix, LLC
1. Customers And Employees Are Leaving
The two biggest indicators for organizations needing to pivot their business strategy are whether customers and employees are staying or leaving. This is particularly true in our current subscription world, where monthly recurring revenue rules the day. If your best talent is leaving and your customers are either apathetic or leaving at a high number, pivot quickly. – Heather R. Younger, J.D., Customer Fanatix, LLC
Our Founder lends her voice to the topic of employee fear in the face of AI changes in this article.
Heather was interviewed for her expertise in employee loyalty and crowdsourced recognition.
As a speaker at the 2018 Environmental Leader Conference, Heather shared some valid points, some of which were captured in this article.