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This book does an outstanding job of focusing on the importance of employee loyalty and engagement to a company’s bottom line. While some employers may forget that their employees are their most important asset and choose to neglect them, Younger gives specific reasons and statistics showing why those who focus on employee retention are more successful than their competitors. – John Feldmann, Insperity
5. Don’t Hide From Concerns
What often happens when key leaders leave the company is that the remaining executive team sweeps it under the rug as if there is no reason for concern. When leaders leave, teams get nervous. The most important thing the leaders can do is to get out in front of employee concerns and communicate with all employee groups via town halls, roadshows, coffee talks and videos. Do not hide from it. – Heather R. Younger, J.D., Customer Fanatix, LLC
6. Learn From Colleagues First
When stepping into a new leadership role, the most important thing to do is to find out what has worked and what has not worked. I don’t like to go in right away as the expert, because often those who are there already are closer to the business and its challenges. I think it’s important to let people know you want to learn from them first before you make assumptions or try to solve anything. – Heather R. Younger, J.D., Customer Fanatix, LLC
Our Founder lends her voice to the topic of employee fear in the face of AI changes in this article.
Heather was interviewed for her expertise in employee loyalty and crowdsourced recognition.
As a speaker at the 2018 Environmental Leader Conference, Heather shared some valid points, some of which were captured in this article.