News Coverage & Publications

“In order to ensure managers are held accountable for creating a positive experience for their employees, organizations should do more than the occasional 360 review for just a few senior leaders,” said Heather R. Younger, J.D, founder and CEO of Customer Fanatix, a talent retention organization. Read More

3. Make Sure Your Employees Love You

Organizational leaders often miss the fact that their employees are their biggest brand advocates. If they treat their employees with respect, leave them feeling valued and appreciated for the work they were hired to do and empower them to innovate, they will strengthen their brand more than they imagined. Focus on your internal customers, they will take care of the rest. – Heather R. Younger, J.D.,Customer Fanatix, LLC

Employee recognition is a matter of priority. One company might wonder how it’s possible to make time to recognize employees while others might find it inconceivable not to find the time. Read More

Often, leaders are touted for their ability to think long-term and strategically. While these are, indeed, great abilities to possess, I have found that there is a lot to be said for living in the present. It is equally as important for us to be the best we are today, using our past to inform how we act now and in the future. Read More

4. The 7 Intuitive Laws of Employee Loyalty: Fascinating Truths About What It Takes to Create Truly Loyal and Engaged Employees by Heather R. Younger

This book does an outstanding job of focusing on the importance of employee loyalty and engagement to a company’s bottom line. While some employers may forget that their employees are their most important asset and choose to neglect them, Younger gives specific reasons and statistics showing why those who focus on employee retention are more successful than their competitors. – John FeldmannInsperity

5. Don’t Hide From Concerns

What often happens when key leaders leave the company is that the remaining executive team sweeps it under the rug as if there is no reason for concern. When leaders leave, teams get nervous. The most important thing the leaders can do is to get out in front of employee concerns and communicate with all employee groups via town halls, roadshows, coffee talks and videos. Do not hide from it. – Heather R. Younger, J.D.Customer Fanatix, LLC

6. Learn From Colleagues First

When stepping into a new leadership role, the most important thing to do is to find out what has worked and what has not worked. I don’t like to go in right away as the expert, because often those who are there already are closer to the business and its challenges. I think it’s important to let people know you want to learn from them first before you make assumptions or try to solve anything. – Heather R. Younger, J.D.Customer Fanatix, LLC

1. Customers And Employees Are Leaving

The two biggest indicators for organizations needing to pivot their business strategy are whether customers and employees are staying or leaving. This is particularly true in our current subscription world, where monthly recurring revenue rules the day. If your best talent is leaving and your customers are either apathetic or leaving at a high number, pivot quickly. – Heather R. Younger, J.D.Customer Fanatix, LLC

 

Our Founder lends her voice to the topic of employee fear in the face of AI changes in this article.

Heather was interviewed for her expertise in employee loyalty and crowdsourced recognition.

https://resources.globoforce.com/globoforce-blog/crowdsourced-pay-performance-recognition-compensation#

As a speaker at the 2018 Environmental Leader Conference, Heather shared some valid points, some of which were captured in this article.

Podcasts

Higher Purpose Podcast

The 7 Laws of Employee Loyalty with Heather Younger

"With more and more people switching jobs every few years, how can you as a leader cultivate loyalty in a humans first kind of way? Join us on this episode with Heather Younger, the host of the podcast Leadership with Heart, the author of The 7 Intuitive Laws of Employee Loyalty, and, in her words, an employee advocate." [Click the play button to listen to the entire episode]​

The Game Changer Network

Heather Younger – The 7 Intuitive Laws of Employee Loyalty: Fascinating Truths About What It Takes to Create Truly Loyal and Engaged Employees

"When you apply Heather’s very practical laws to how you interact with your team, you can’t help but change your game! - Game Changer Network host, Chicke Fitzgerald" [Click the play button to listen]​

Getting Unstuck: The Innovation Station

Exploring Employee Engagement & Loyalty, Interview with Heather Younger.

"The Gallup Organization annually reports that approximately 70% of all U.S. workers are on the spectrum of disengagement from their jobs and or careers. In this episode, Kirsten Richert and Jeff Ikler talk with author and consultant Heather Younger to explore the link between employee engagement and loyalty, and the question of who owns the responsibility of engaging workers: leadership or the employees themselves?" [Click the play button to listen]​

Ash Said it Daily Podcast

"Heather Younger opens up about her early goals and how life flipped things around. Challenges constantly presented themselves and she perservered through it all. She talks about growing up biracial and how it curved her perspective. This business mogul built Customer Fanatix out of the sheer need. She also continues to write books set to inspire the next great mind..." [Click the play button to listen]

The Fast Leader Podcast

"Heather Younger was leading the entire client facing team for a company that was going through a big merger. After about a year into the merger the company culture took a nosedive. Heather went to the head of HR, even though she was leading the customer experience, about making changes to improve the employee experience. Heather ended up being responsible to managing the experience for both..." [Click the play button to listen]​

Moving Forward Leadership Podcast

"I had the great pleasure of having employee loyalty expert Heather Younger on the show with me. Heather, has a deep history and passion for driving employee loyalty which was spurred by her losing her own job one time. Here are the topics which we cover during this interview: What the main benefits of employee loyalty are, why employers don’t prioritize employee loyalty, Heather’s 7 Intuitive Laws in an overview..." [Click the play button to listen]​

The Freedom Club Podcast

"Heather is today’s guest on The Freedom Club Podcast (listen at the links above), and we discussed her book, the key to building employee loyalty, and her career track from attorney to facilitator/author/speaker..." [Click the play button to listen]​