Good-bye silos: Hello employee engagement!

with 2 Comments

  A week ago, my dog had surgery. They put this cone or “halo” on her head to minimize access to the incision. Ever seen an animal with this on? It’s really sad. As I walked behind her, I thought … Read More

Status reports 2.0: You’re either checking in with your team or they’re checked-out

with No Comments

    Regular communication with employees is one of the most important factors when it comes to developing a healthy workplace culture that breeds success. You may have systems in place for performance feedback and regular status reports, but there … Read More

#1 Reason to Craft a Compelling Customer Experience Vision, Now!

with No Comments

      I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the importance of crafting … Read More