#1 Reason to Craft a Compelling Customer Experience Vision, Now!

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      I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the importance of crafting … Read More

3 Ways Executive Leaders Fail to Inspire Greatness.

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  I have seen my fair share of uninspiring leadership. Many executive leaders want to be known for “bringing out the best” in their leadership teams, but lack three basic ingredients to be able to inspire greatness in their leaders … Read More

What My 13-Year Old Taught Me About Being Trustworthy

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  Do you know who you can trust? Can you be trusted? Merriam-Webster’s online defines Trustworthy as:   Just recently, trustworthiness became a big issue with my daughter. If you have read my previous posts on the lessons I learn … Read More

6 Ways Leaders Can Act More Human

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  Working with organizational leaders, front line managers and employees, I often see a huge disconnect between what employees expect from their leaders and what leaders do. A significant part of this disconnect is the fact that many leaders need … Read More

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