81: Leaders With Heart Embrace The Mess Of Humanness In The Workplace

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Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks with Phil Burgess, Chief People Officer of CSpace about his leadership philosophy, his stories about the messiness that happens in the workplace, his experience when he was not … Read More

Leaders: Do You Personify Your Own Message?

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      Authenticity is the alignment of head, mouth, heart, and feet – thinking, saying, feeling, and doing the same thing – consistently. This builds trust, and followers love leaders they can trust.-Lance Secretan   Last night, I watched … Read More

#1 Reason to Craft a Compelling Customer Experience Vision, Now!

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      I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the importance of crafting … Read More

Want to Be Nordstrom-like? Are You Up To It?

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I recently spoke with a prospective client who told me that his organization was aiming to be the “Nordstrom” of their industry. In my position, I hear this a lot. To be clear, getting to be the Nordstrom of any … Read More