3 ways to help others truly feel seen and heard.

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      Last night, I attended a fundraising event for an organization with a primary mission of ministering to the homeless. Every year, it is a powerful event, especially because those who do the ministering are freshmen in college. … Read More

Bridgestone Puts “The Boss” at the Center of Its Business

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You might think it fairly odd that an organization as large as Bridgestone Retail Operations (BSRO) would put “Bosses” at the center of their business, but it makes sense. The entire Bridgestone organization refers to its customers as “The Boss.” … Read More

4 Ways to Truly Listen to Your Customers

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  Have you ever been a customer who felt like no one cared to listen to you? Whether we are talking about internal or external customers, there are some very clear ways you can show them that you are listening … Read More

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