Enlightened leader series: Interview with a global luxury handbag founder

with No Comments

I am very excited to share my first interview as part of the Enlightened leader series. I will share these interviews monthly to shine a light on enlightened leaders around the world. My questions help uncover leadership styles and strategies … Read More

#1 Reason to Craft a Compelling Customer Experience Vision, Now!

with No Comments

      I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the importance of crafting … Read More

Bridgestone Puts “The Boss” at the Center of Its Business

with No Comments

You might think it fairly odd that an organization as large as Bridgestone Retail Operations (BSRO) would put “Bosses” at the center of their business, but it makes sense. The entire Bridgestone organization refers to its customers as “The Boss.” … Read More

1 2 3 4