Closing the Gaps: Leadership & the Front line

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  This is an interesting quote when we begin to think about the results we expect employees to deliver for organizations. The other day I facilitated a workshop with a moderately-sized group of frontline employees. One of the key topics was around … Read More

#1 Reason to Craft a Compelling Customer Experience Vision, Now!

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      I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the importance of crafting … Read More

3 Ways Executive Leaders Fail to Inspire Greatness.

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  I have seen my fair share of uninspiring leadership. Many executive leaders want to be known for “bringing out the best” in their leadership teams, but lack three basic ingredients to be able to inspire greatness in their leaders … Read More

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