5 Simple Habits of Caring Managers

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    Caring managers love the teams they lead, and they are not afraid to admit it!  I would like to counter many of the articles and blogs that talk about the landmines that might await managers who get too connected to their … Read More

Customer Experience: It’s a Team Sport!

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      So, you are looking at improving your customer’s experience? You hired a very capable individual to lead the way. Everyone is excited about the possibility of raising the bar on customer experience efforts. Then, your new leader … Read More

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