4 Things Your Employees Aren’t Telling You But You Need to Know

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After being blessed with being a managing leader for so many years, I have found that employees, many times, would rather tell their friends and family outside of work and even other managers in ancillary departments about their work environment … Read More

Customer Experience: It’s a Team Sport!

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      So, you are looking at improving your customer’s experience? You hired a very capable individual to lead the way. Everyone is excited about the possibility of raising the bar on customer experience efforts. Then, your new leader … Read More

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