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"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

Does your organization struggle with employee engagement or retention?

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

Homepage cover photo
"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

Does your organization struggle with employee engagement or retention?

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

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Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic speaker for your next corporate event, our Founder can speak on topics of leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic speaker for your next corporate event, our Founder can speak on topics of leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Heather R. Younger

Heather Younger, J.D., CCXP

Founder and CEO

Heather is the best-selling author of, “The 7 Intuitive Laws of Employee Loyalty” and the founder and CEO of Customer Fanatix. Her organization’s mission is to inspire and train leaders to put their employees first. Heather fulfills her organization’s mission through her inspiring keynote speeches, leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations all over the world on strategies to improve employee engagement. Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management, is certified in Emotional and Social Intelligence, is a DISC certified trainer and coach, and she has a law degree from the University of Colorado at Boulder School of Law.

Heather lives in Aurora, Colorado with her husband and four children. She enjoys hanging around with her crew. You may also find her trying to sneak in a movie all by herself for some peace and quiet.

Read the Latest from our Founder's Blog

37: Leaders with Heart are Great Followers First
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SUBSCRIBE TO ITUNES In this podcast episode, Heather speaks with Farouk Rajab about his leadership style, the secret to his leadership success, a time when he was not a shining leader and how he came out of it. You will … Read More

36: Leaders with Heart Make Accountability a Priority
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SUBSCRIBE TO ITUNES On this episode, Heather speaks with Mike Pritchard, CFO at the CU Foundation. Mike shares the things that drive him to lead, his desire to continually learn and where he might mess up along the way. Key … Read More

35: Leaders with Heart Know that Their Leadership is Formed by the Conversations they have with Their People
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In this podcast episode, Heather speaks with Mareo McCracken, about his leadership journey, his unexpected story that served as a catalyst for his current leadership mindset and he shares with us pearls of wisdom.   Key takeaways: New leaders often … Read More