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"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

If you’re worried about losing your employees, we’ve got you covered.

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

Homepage cover photo
"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

If you’re worried about losing your employees,
we’ve got you covered.

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

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Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic speaker for your next corporate event, our Founder can speak on topics of leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic speaker for your next corporate event, our Founder can speak on topics of leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Heather R. Younger

Heather Younger, J.D., CCXP

Founder and CEO

Heather is the best-selling author of, “The 7 Intuitive Laws of Employee Loyalty” and the founder and CEO of Customer Fanatix. Her organization’s mission is to inspire and train leaders to put their employees first. Heather fulfills her organization’s mission through her inspiring keynote speeches, leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations all over the world on strategies to improve employee engagement. Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management, is certified in Emotional and Social Intelligence, is a DISC certified trainer and coach, and she has a law degree from the University of Colorado at Boulder School of Law.

Heather lives in Aurora, Colorado with her husband and four children. She enjoys hanging around with her crew. You may also find her trying to sneak in a movie all by herself for some peace and quiet.

Trusted by Industry Leaders

Read the Latest from our Founder's Blog

Private equity: Do you care about culture?
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In my line of work, employees at all levels of organizations tell me things that they don’t tell others. Just recently, I was chatting with someone who worked as a mid-level employee for private equity firms her entire career. She … Read More

Who is supporting your leadership?
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Some of you might not be aware that this past Sunday, Mother’s Day, I spoke at the TEDx Colorado Springs event. There were so many turning points and milestones leading up to that day, but the one thing that hit … Read More

72: Leaders With Heart Understand That It Takes A Team To Achieve
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Subscribe to the Leadership with Heart Podcast: In this short episode, Heather speaks directly with listeners about the power and importance of team collaboration as an effective leader. She shares some personal stories to illustrate that leaders are always looking … Read More

71: Leaders With Heart Understand What Drives Their People
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Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks to Steve Browne, Vice President of Human Resources for LaRosa’s, Inc. – a regional Pizzeria restaurant chain in Southwest Ohio, with 13 locations and over 1,100 Team Members. … Read More

70: Leaders With Heart Empower Their People To Do Their Best Work
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Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks with Larry Sutton, President of RNR Tire Express. Larry enlightens the listeners with his anything-but-straight leadership journey. Not only that, he also highlights the importance of transparency and … Read More