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"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

Need help with employee retention? We've got you covered.

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

Homepage cover photo
"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

Need help with employee retention? We've got you covered.

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

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Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and leadership skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic motivational speaker for your next corporate event, our Founder can speak on topics of resilience, leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic speaker for your next corporate event, our Founder can speak on topics of leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Heather R. Younger

Heather Younger, J.D., CCXP

Founder and CEO

Heather is the best-selling author of, “The 7 Intuitive Laws of Employee Loyalty” and the founder and CEO of Customer Fanatix. Her organization’s mission is to inspire and train leaders to put their employees first. Heather fulfills her organization’s mission through her inspiring keynote speeches, leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations all over the world on strategies to improve employee engagement. Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management, is certified in Emotional and Social Intelligence, is a DISC certified trainer and coach, and she has a law degree from the University of Colorado at Boulder School of Law.

Heather lives in Aurora, Colorado with her husband and four children. She enjoys hanging around with her crew. You may also find her trying to sneak in a movie all by herself for some peace and quiet.

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Trusted by Industry Leaders

Read the Latest from our Founder's Blog

100: Leaders With Heart Are Grateful For The Journey
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Subscribe to the Leadership with Heart Podcast: Heather celebrates the 100th episode of the podcast by sharing testimonials from people who have listened mostly since the beginning of the show. She also gives a short nugget and an impactful message … Read More

New Manager? Focus on These 5 Things
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New managers are facing challenging working environments filled with rapid change and former management legacies that created employee burnout and apathy. Below are 5 things new managers should focus on when transitioning into a management role from from a non-management … Read More

Who is responsible for employee engagement?
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This last week I was a keynote speaker at a human resources (HR) conference. I had an interesting conversation with a gentleman who made an argument for why HR is not responsible for employee engagement. You might be wondering how … Read More

Private equity: Do you care about culture?
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In my line of work, employees at all levels of organizations tell me things that they don’t tell others. Just recently, I was chatting with someone who worked as a mid-level employee for private equity firms her entire career. She … Read More

Who is supporting your leadership?
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Some of you might not be aware that this past Sunday, Mother’s Day, I spoke at the TEDx Colorado Springs event. There were so many turning points and milestones leading up to that day, but the one thing that hit … Read More

104: Leaders With Heart Cultivate And Invest In Their People
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Subscribe to the Leadership with Heart Podcast: In this episode, Heather Younger speaks with Kimberly Loving, Chief of Staff for the City of Seattle overseeing the HR function with 13,000 employees. Kimberly shares some requirements of leaders to cultivate their … Read More

103: Leaders With Heart Help Others To Take A Breath Through Adversity
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Subscribe to the Leadership with Heart Podcast: In this podcast episode, Heather Younger speaks with Benilda Samuels, COO of Nurse-Family Partnership, about her unique way of helping others breathe through challenges and how she brings her employees close when times … Read More

The #1 Reason to Lead the Whole Person
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While many of you were enjoying Valentine’s Day with your special someone, I decided to join 1100 middle school students at a youth retreat in the Colorado mountains. I’m still a little upset that I didn’t get chocolate, flowers and … Read More