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"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

Does your organization struggle with employee engagement or retention?

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

Homepage cover photo
"This book is The Golden Rule of employee loyalty!"
Amazon Customer Review

Does your organization struggle with employee engagement or retention?

Sign up for our newsletter and get the first chapter of this best-selling book, PLUS an Emotional Intelligence Tip Sheet and Employee Loyalty Infographic as a BONUS!

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Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic speaker for your next corporate event, our Founder can speak on topics of leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Create a Listening Culture

Organizations with robust employee feedback, involvement and communication engage and retain their top talent at much higher levels than those that don’t. Let us show you how!

Elevate Your Organization’s Leadership’s Capabilities

Leaders can make or break a culture. It is crucial to provide them with the right guidance and skills to be their best. Allow us to help!

Hire a Speaker

If you are looking for a compelling and energetic speaker for your next corporate event, our Founder can speak on topics of leadership, employee engagement and loyalty, effective communication in the workplace and the emotionally intelligent leader.

Heather R. Younger

Heather Younger, J.D., CCXP

Founder and CEO

Heather is the best-selling author of, “The 7 Intuitive Laws of Employee Loyalty” and the founder and CEO of Customer Fanatix. Her organization’s mission is to inspire and train leaders to put their employees first. Heather fulfills her organization’s mission through her inspiring keynote speeches, leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations all over the world on strategies to improve employee engagement. Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management, is certified in Emotional and Social Intelligence, is a DISC certified trainer and coach, and she has a law degree from the University of Colorado at Boulder School of Law.

Heather lives in Aurora, Colorado with her husband and four children. She enjoys hanging around with her crew. You may also find her trying to sneak in a movie all by herself for some peace and quiet.

Read the Latest from our Founder's Blog

16: Leaders with Heart Know That They Have an Obligation to Grow the People They Lead
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When I ask leaders about where they got their motivation to lead comes from, a lot of them talk about their parents, one or the other, or both. I had my mother and grandmother, and they both were very strong, … Read More

15: Leaders with Heart Make Their People Feel Safe by Allowing Their Voices to Be Heard
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I am so excited to have Mark Nagel on the podcast today. He was referred to me by a close friend of mine, Kimberly Davis. She shares with me that “Mark brings more heart to his work than any leader … Read More

14: Leaders with Heart Don’t Take Their Own Leadership For Granted
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Today on the podcast we have Kristi Turner, CMO at Compeat Restaurant Management Software. In this episode, we talk about company culture, learning from the best and the worst, being honest and authentic with your employees, and a lot more. Kristi Turner’s … Read More